Refund policy

Return and Refund Policy

To ensure a smooth return or refund process, we kindly request that customers record a clear, continuous video while unboxing their order. If the product arrives damaged, defective, or broken, please share the unboxing video with our support team via email as proof of the issue. Our team will review the video and assess the situation before proceeding with an eligible return or refund. Please ensure that the video clearly shows the package, the unboxing process, and the damage to the product. This helps us resolve your concerns fairly and efficiently.